Classify customer feedback in bulk

Apply your categories to a supplied feedback dataset. Return structured results with uncertain records flagged, then summarise themes for product, support and marketing review.

Make feedback easier to review

Workflow: Analyse and produce.

Information to use

A CSV, JSON or XML feedback dataset with record identifiers, plus your categories and classification rules.

Output

A classified dataset with reasons and uncertain records flagged, followed by a summary of themes within the supplied data.

Capabilities to enable

Batch record processing and Jobs. Save a batch preset to repeat the same classification consistently.

Example prompt

Classify each feedback record using the attached taxonomy. Keep the original identifier, explain the classification briefly and flag uncertain records. Return a CSV and then summarise the themes.

Review and access

Review a sample before processing the full set. Validate uncertain cases and interpret counts in the context of how the dataset was collected.

Batch presets guide

All Use Cases
Chief of Staff
Project Manager

Prepare the weekly delivery review

Review a supported Planner board and prepare a briefing on overdue tasks, stated blockers and upcoming deadlines. Include task links and questions for owners to confirm.

All Use Cases
Product Manager
Customer Support Lead
Sales and Marketing

Classify customer feedback in bulk

Apply your categories to a supplied feedback dataset. Return structured results with uncertain records flagged, then summarise themes for product, support and marketing review.

All Use Cases
Sales and Marketing
Customer Success / Account Manager

Draft follow-ups from customer conversations

Use an available meeting transcript and relevant correspondence to prepare an Outlook draft. Cover agreed requirements, open questions and proposed next steps for you to review and send.

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