Turn product updates into customer communications

Turn approved change summaries into customer release notes, internal briefings and draft announcements. Explain the practical impact for each audience and highlight details requiring confirmation.

Explain product changes for each audience

Workflow: Analyse and produce.

Information to use

Approved change summaries, product guidance, release scope and audience-specific communication requirements.

Output

Draft customer release notes, internal briefings and announcements covering confirmed changes and their practical impact.

Capabilities to enable

File analysis and reference-file search. M365 Tools can retrieve accessible source documents and create an Outlook draft when required.

Example prompt

Turn these approved product updates into customer release notes, an internal account-team briefing and a draft announcement. Tailor each version to its audience, keep availability statements consistent and flag details requiring confirmation.

Review and access

The product owner confirms release scope and availability. Marketing and customer success review wording before sending or publishing.

M365 Tools guide

Explore this workflow in a Theta Assist demo

All Use Cases
Chief of Staff
Project Manager

Prepare the weekly delivery review

Review a supported Planner board and prepare a briefing on overdue tasks, stated blockers and upcoming deadlines. Include task links and questions for owners to confirm.

All Use Cases
Product Manager
Customer Support Lead
Sales and Marketing

Classify customer feedback in bulk

Apply your categories to a supplied feedback dataset. Return structured results with uncertain records flagged, then summarise themes for product, support and marketing review.

All Use Cases
Sales and Marketing
Customer Success / Account Manager

Draft follow-ups from customer conversations

Use an available meeting transcript and relevant correspondence to prepare an Outlook draft. Cover agreed requirements, open questions and proposed next steps for you to review and send.

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