Turn approved product knowledge into useful guidance
Workflow: Analyse and produce.
Information to use
Approved product documentation, recurring customer questions and the audience's onboarding needs.
Output
Draft help articles and onboarding guides with supporting references and questions for the product or support team.
Capabilities to enable
Reference-file search. Drive Sync can refresh suitable approved SharePoint documents. An external help-platform integration is required if publishing directly to that system.
Example prompt
Use these approved sources and recurring customer questions to draft a help article and onboarding guide for new users. Include relevant references, flag information gaps and leave publication for our support team to approve.
Review and access
Product and support owners validate accuracy and audience suitability before publication.
